Support

Hardware Setup: Friday PRO

Follow these 3 quick steps to activate your device in just 30 seconds and unlock your private AI smart life.

Connect Power (DC12V)

Plug the included 12V power adapter into the power port. The front LED ring will glow violet in pulsing mode.

Network Connection (10GbE LAN / Wi-Fi 6)

Either plug the CAT6 Ethernet cable into the 10GbE LAN port and link it to your router, or connect the device to your home Wi-Fi network. Confirm stable internet access.

Pair via Bluetooth & WITHBOX App

Turn on Bluetooth on your phone, download the official WITHBOX App (iOS / Android APK). Hold your phone close to the device to finish pairing and activate your unit.

Getting Started

Essential paths for your new digital sovereignty.

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Device Setup

Physical installation, storage bay configuration, and thermal optimization.

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App Pairing

Linking your sovereign box to the WITHBOX mobile dashboard for remote management.

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Browser Console

Accessing the web interface for advanced settings, docker containers, and RAID init.

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View More Newbie Guides

auto_awesome Feature MasterclassView More

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Neural AI Search

Unlock semantic search across all your local files.

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Sovereign Media Hub

Stream 4K content directly without third-party clouds.

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Offline Collaboration

Host local docs and spreadsheets securely.

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terminal Troubleshooting TerminalView More

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Connectivity Issues

What to do if your local network can't find WITHBOX.

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RAID Rebuild Failure

Step-by-step drive health recovery protocol.

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Firmware Update Halt

Manual firmware injection via USB-C recovery.

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Frequently Asked Intelligence View More

What should I do if I don't receive the verification code?expand_more

1. Check whether the email address is entered correctly; 2. Check the spam/junk folder; 3. Retry after 60 seconds.

Is RAID 5 initialization mandatory for all disk sizes?expand_more

RAID 1 is recommended for 2-drive setups, while RAID 5 is the default for 4-drive configurations to balance redundancy and capacity. You can change this in the Console during first boot.

Why is the Neural AI Search indexing taking so long?expand_more

Initial indexing runs entirely locally on your WITHBOX hardware to preserve privacy. Depending on your data volume (TB), this can take 24-72 hours.

Can I use LAN2 for a separate isolated network?expand_more

Yes, LAN ports can be configured as separate network interfaces (VLANs) or bridged for link aggregation within the Advanced Network settings.

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