Album Backup Failed?

1. Backup Failure Due to Missing Album Access Permission

1) Android Solution

Go to the WITHBOX APP's application info > Permission Management, locate the permission related to "Photos and Videos," and grant the permission.

2) iOS Solution

3) ① Confirm whether album permission is set to "Allow Full Access" or "Allow Partial Access."

4) ② If "Allow Full Access" is selected, go to the Task Center and enable the backup switch.

5) ③ If "Allow Partial Access" is selected, verify that image access permissions have been granted under partial access.

1. Backup Failure Due to Built-in Switch Being Turned Off

If the "Mobile Network Backup" switch in the Task Center is turned off while the device is connected via a mobile network, uploads will fail.

1. If the Issue Persists After Troubleshooting the Above

Please contact customer support.