After-Sales Services
At AINEST, we are committed to delivering a seamless and localized after-sales experience worldwide, powered by our strategic partnership with SHAOKE, Europe's leading integrated logistics provider. Our service network ensures that customers enjoy the same high-quality support as local consumers, eliminating traditional cross-border pain points like delayed responses or communication barriers. The AINEST Global After-Sales Service Center will officially launch in April 2026, marking a new era of dedicated support—stay tuned for updates!
Key Service Features
- Localized Returns and Exchanges: Efficient handling of product returns and exchanges through SHAOKE's regional hubs, ensuring swift processing within local markets.
- On-Site Repair and Upgrades: Expert technical support for repairs, maintenance, and custom upgrades (e.g., storage capacity enhancements) via certified multilingual teams.
- One-Stop Service Suite: From inspection to refurbishment, we offer end-to-end solutions, including bulk returns processing and real-time tracking through an integrated ERP system.
- Rapid Response System: Leveraging SHAOKE's overseas warehouse network, we guarantee quick issue resolution, backed by support in 7 languages for clear communication.
Why It Matters
By integrating SHAOKE's robust infrastructure—including 17 logistics centers and over 110,000㎡ of self-operated warehouses across Europe—AINEST achieves 99.9% regional coverage. This foundation enables services like same-day processing for returns and personalized solutions, all designed to enhance customer trust and satisfaction. Our partnership transforms after-sales into a competitive edge, emphasizing reliability, cost efficiency, and a customer-centric approach that sets new standards in the cross-tech sector.Experience the AINEST Difference—where global reach meets local care.
Note: Initial services will focus on European markets, with full global expansion following the April 2026 launch.Our global partners
